FAQs

Third Gen Garage Doors

  • What garage door services do you offer?

    Our comprehensive garage door services include repairs, maintenance, new installations, spring replacements, and opener installation or repair. We cater to all makes and models of garage doors and openers.

  • What are your business hours?

    Our operating hours are Monday through Friday from 8 AM to 7 PM, and on weekends (Saturday and Sunday) from 9 AM to 6 PM. For assistance at any time, please call or text us at (847) 449-8500.

  • How quickly can you respond for repairs?

    We strive to provide prompt service throughout our coverage area. In most cases, our garage door experts can offer same-day service. To discuss your repair needs and schedule the earliest available appointment, please call (847) 449-8500.

  • Do you repair all brands of garage doors?

    Indeed, we service and repair all makes and models of garage doors and openers. Our skilled technicians are experienced in working with every major brand in the industry.

  • Do you install new garage door openers?

    Yes, we offer installation and repair services for garage door openers, including quiet models and smart home compatible options. For personalized opener recommendations based on your specific requirements, please contact us.

  • What areas do you serve?

    Our service area covers a 35-mile radius around Palatine, encompassing Arlington Heights, Des Plaines, Mount Prospect, and Jefferson Park. To confirm service availability in your specific location, please give us a call.

  • What should I expect during service?

    Our experienced technicians will conduct a thorough assessment of your garage door system, clearly explain any issues identified, and provide transparent pricing before commencing work. We are committed to delivering high-quality service from start to finish.

  • Do you provide free estimates?

    Yes, we offer complimentary quotes and estimates to assist you in making well-informed decisions. To schedule your free assessment, please contact us at (847) 449-8500.

  • Do you handle garage door spring repairs?

    Certainly. We specialize in garage door spring replacement and repair, which is essential for the safe operation of your door. If you suspect any issues with your springs, please contact us immediately.

  • Can I replace my own garage door springs?

    No, attempting to replace garage door springs on your own is extremely dangerous and can result in severe injury or even fatality. We strongly advise contacting a licensed and experienced professional, such as Third Gen, for this task. Please use the provided link to reach out to us for assistance.